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Making Work Visible: Exposing Time Theft to Optimize Work & Flow, by Dominica Degrandis
Ebook Download Making Work Visible: Exposing Time Theft to Optimize Work & Flow, by Dominica Degrandis
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Review
It is about time someone addresses time theft (aka the perfect crime) head on. Not only does Dominica provide a lot of the why behind the forces that cause us to make bad decisions about our time, she also provides ideas of what to do about them. I wish I had this book when I took my first management job! (Julia Wester, Lean Consultant and Blogger at EverydayKanban.com)I love this book! Dominica DeGrandis talks about the chronic problems we all have in knowledge work and technology work in a way that is breezy, familiar,and often irreverent, but also shows off decades of learnings and concrete techniques we can quickly adopt, both at work and at home. Also wonderfully rewarding is when DeGrandis describes the theory of why these practices work,in a way that is accessible and enlightening (Gene Kim)The most practical book I've seen on making processes lean. Dominica's deep experience coaching companies is fully on display as she walks the reader through a series of exercises to find waste and eliminate it―or, in her terms,to catch those sneaky "time thieves" in the act. Read this on a Sunday and you'll want to start trying out the exercises on Monday! (Mark Schwartz, author of A Seat at the Table and The Art of Business Value)Many of us wear our busyness as a badge of honor. In Making Work Visible,Dominica DeGrandis shows us how we can make hidden work-in-process visible, to clearly see the effect it has on our ability to get things done. Once we can see it, she dives deep into the hidden aspects of our WIP that steal our time, energy, and productivity, along with strategies for combating each of them. Making Work Visible helps us to take a step back from all that busyness and really see. (Chris Hafley, Chief Revenue Officer, Retrium)
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About the Author
Dominica DeGrandis is one of the top experts of kanban flow in the IT industry today. Along with being a sought-after speaker at industry conferences, Dominica writes articles for industry publications such as Cutter IT and TechBeacon. As Director of Digital Transformation at Tasktop Technologies, Dominica combines experience, theory, and practice to help organizations level up their capability to improve workflow to optimize delivery of business value. She lives in Washington state with her husband and two of their four children. She blogs at ddegrandis.com and tweets at @dominicad.
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Product details
Paperback: 205 pages
Publisher: IT Revolution Press; 1 edition (November 14, 2017)
Language: English
ISBN-10: 1942788150
ISBN-13: 978-1942788157
Product Dimensions:
5.9 x 0.5 x 9 inches
Shipping Weight: 15.8 ounces (View shipping rates and policies)
Average Customer Review:
4.8 out of 5 stars
38 customer reviews
Amazon Best Sellers Rank:
#20,864 in Books (See Top 100 in Books)
I discovered Making Work Visible when I needed it most and was most ready for it. It is a canonical book for anyone who wants to be effective at getting the right things done in the right amount of time.Why It Mattered To MeI was two months into my journey as a manager for a small technical team whose primary responsibility was to manage an overwhelmingly active queue of support requests.I was struggling with two major tensions:1. "How do I know the work we're doing is the right work for the right time?"2. "How do I ensure we're able to be effective?"I wanted to increase our internal customers' velocity and happiness by decreasing the request resolution time without increasing risk (production systems) or hours at work.I was uncertain (and lacked confidence) of how to best visualize the team's work to uncover our constraints (what Making Work Visible calls Time Thieves).Making Work Visible equipped me with tools to ask the right questions to find clarity about my tensions and overcome my lack of confidence. In the short amount of time between finishing the book and now, my team has made a number of small changes to help us expose the 5 time thieves. In the past two weeks, I've received feedback that these changes have made our internal customers feel better supported and engaged, given back our sibling teams time to spend on planned work without increasing headcount or the amount of hours my team is working (my next goal is to reduce the amount of hours we spend on this work).Key TakeawaysSetup a workflow system to do five things:The solution is to design and use a workflow system that does the following five things: Make work visible. Limit work-in-progress (WIP). Measure and manage the flow of work. Prioritize effectively (this one may be a challenge, but stay with me—I’ll show you how). Make adjustments based on learnings from feedback and metrics.Exposing The 5 Time ThievesMaking Work Visible has a number of exercises to try out with teams to expose the time thieves. The ones that resonated with me to start with were "Explore the Five Reasons Why We Take on More WIP" & "Demand Analysis".How Is Work PrioritizedThere's the way you want work to be prioritized and the way it is prioritized. Creating a label for who asks for a task, tracking whether it's planned or unplanned, and how compelled we are to get it done will enable us to determine how the work is truly prioritized. If we can be aware of how work is expected to be prioritized, we can have a deeper discussion with the person who asks for that work to help us increase visibility into the things they're going to ask for with more notice.Lean Coffee"Lean Coffee"—a meeting format created by Jim Benson:Lean Coffee turns traditional, one-direction management meetings on its head by helping teams uncover the most important topics to the majority of people, by allowing everyone to hear and to be heard, and by providing real-time feedback.I've always disliked agenda-less meetings, but the idea of a meeting that's purpose is to determine what the important topics are and talk about those topics? That's a meeting format I can get behind. I'm excited to try this style of meeting out with my team (as well as a few non-work meetings I'm a part of) to uncover what's really important and needs to be talked about and talking about those topics.Other Topics I Learned About:- 5 Time Thieves- Kanban- Flow time- Operations Reviews- Queueing TheorySome Favorite HighlightsWe allow the chaos of modern work coupled with an often paralyzing number of options at our disposal to overload us, to distract us, to stealthily steal our time and focus and ultimately impede our effectiveness.All it takes is a shift from haphazardly saying yes to everything to deliberately saying yes to only the most important thing at that time. And to do it visually.Indeed, time is sacred. Treat it as such. Visualize your work. Limit the amount of work you take on. Pay attention to its flow. Build thoughtful work systems to reflect what really matters. To breathe. To think. To learn. To grow. To play. To love. To live. For it is in working well that we can live well.Added BonusesBook recommendations abound. There were at least 4 other books that Dominica mentioned that caught my attention and are now on my list of books to read.Quotes. Every chapter starts with a quote and I found myself highlighting almost every one.Who Should Read It?If someone has asked you "how are you doing?" and you responded with, "I'm (SO,TOO,VERY) busy!" or "I'm working way too much.", read this book.If you are on a team where no one knows what anyone else is doing, read this book.If you know you could be completing (operative word) more work in less time but can't determine why you're unable to do it, read this book.If you find yourself with a million things to do and you suffer from deciding where to start, read this book.This book doesn't encourage overwork or hero mentality, rather it gives you the tools to ask, "how can I be more effective without spending an insane amount of hours working?"
In thinking about this book I'm reminded of a story Leo McGarry told on the West Wing. A guy falls into a hole. The walls are so steep he can't get out. He shouts "CAN ANYONE HELP ME GET OUT????!!!!" A doctor walks by and throws in a prescription and walks away. A priest says a prayer and walks away. Then a friend jumps in the hole with him. The guy says "Are you stupid? I just told you I can't get out of this hole!" the friend says "Yeah but I've been down here before and I know the way out!" Dominica Degrandis has been down here before and she knows the way out. Her experience isn't just as a consultant or talking head but as an actual employee at a company where lean and agile processes were implemented and a key player in that implementation.There are a ton of great Agile books out there. Jeff Sutherland's work on Scrum is fantastic as is Tobias Meyers. There's also Eric Reis and Mike Rother's books on Lean Methodology and the Toyota production method. If you are in IT I would add people like Gene Kim and Jez Humble. You should read all of these books - all of them - but not before you read Making Work Visible by Dominica Degrandis. Making work visible is the agile book we never knew we needed. It's the agile book for those of us who are reading these books because we are swimming in the soup of dysfunctional process and monolithic applications that are their own chaos monkeys.She starts with identifying the five "thieves of time" - the soul sucking, productivity evaporating problems that make life miserable. However, in addition to naming the thieves she gives several exercises where you can identify the impact of each of the time thieves in your organization. She then moves on to ways that you can continue to do battle with those time thieves and limit their impact on your organization. She concludes with several loosely connected but nevertheless important ideas around how to handle meetings, do metrics and eliminate costly and ineffective bureaucratic methods which really add no value at all.It should be said that the author of the book is a proponent of the Kanban methodology. Full disclosure, I am also a proponent of this methodology. That said, this book is pretty adaptable whatever your chosen methodology is.A suggestion to the author and (and her publisher) why not follow this up with a companion workbook? It would be a great way to give organizations a working method of processing the fantastic ideas in the book. All in all this extremely practical, extremely helpful book will go on to occupy an essential spot on the bookshelf of anyone who is trying to improve their organizations.
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